NEW VC MEMBER APP & WEBSITE

The Vancouver Club is thrilled to announce that your new, improved and customized digital member platform has arrived! Accessible via mobile app and website, this platform is a centralized online hub providing convenient access to essential information and services, at your fingertips. Please be advised that this new software will replace Project Laura.

Prior to the app and website launch, members received a series of informative e-blasts highlighting the features and functionality of the platform, plus simple instructions for any actions required. The contents of each e-blast have been compiled on this page for quick reference.

Rest assured that the VC team is here to support you through the short period of transition to the new platform and is happy to assist members upon request. If you require assistance, please contact the Concierge at concierge@vancouverclub.ca or 604 685 9321.

Please see below for step-by-step instructions to access your Member Website and download the My Vancouver Club mobile app. You will also find online reservation guides, FAQs and important notes.

STEP 1: ACCESS YOUR VC MEMBER WEBSITE

Please note that members are required to log in to the website prior to accessing the mobile app.

‍To access your new member website, visit: https://members.vanclub.com/. Be sure to add this page to your bookmarks so it’s easy to find and always close at hand.

Members may also access the member website via the Vancouver Club public website at vancouverclub.ca. Simply click on the navigation menu (3 bars) at the top left of any page of the website and select Member Login on the right side of your screen.

STEP 2: LOG IN TO YOUR VC MEMBER WEBSITE

Log in to the website using your member number and your last name in all lowercase for the password.

Example
Member Number: 1234
Password: smith

You will be immediately directed to reset your password and create a security question.Your new password must be a minimum of six characters. It is recommended to include an UPPERCASE letter, a number and a special character.

You may choose from a list of pre-selected security questions or create your own. Please ensure that you choose a security question with an answer that is unique to you and that is easy to remember. You will be asked to answer your security question each time you reset your password..

IMPORTANT! STEP 3: REVIEW & UPDATE YOUR PROFILE INFORMATION

After resetting your password and selecting your security question, you will be directed to the Homepage.

VIEW PROFILE

‍1. From the Homepage, access the View Profile page from the quick links on the left side of the page or from the Member Central section of the top navigation menu.

Member Central > My Profile > View Profile

2. Select the ‘Edit’ button at the top right of your screen.

3. Click the profile image to upload a recent photo of yourself. Adding a recent photo to your profile is important as this will assist the VC team in getting to know you better.

4. Review the Personal Information and Contact Information sections and make any updates required.5. Click the ‘Update’ button in the bottom left to save your changes.

ADDRESSES
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1. Navigate above your profile information and click on Addresses.

2. Review the address(es) in your profile. Select the ‘Edit’ button to make any changes required to existing addresses and click the ‘Update’ button in the bottom left corner to save changes.

3. Click the ‘+ Add New’ button to add a new address to your profile and click the ‘Save’ button in the bottom left corner to save it to your profile.

When adding a new address, the Title is where you may choose to add a nickname to help differentiate one address from another. For example, you may choose to add titles such as ‘Home (Summer)’ and ‘Home (Winter)’.

Please remember to keep your profile updated if any of your contact information changes.

‍The addresses on your profile can always be accessed by the following pathway:
Member Central > My Profile > Addresses

MY SETTINGS
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1. Navigate above your address information and click on My Settings.

On the My Settings page, members can customize the information that will display on the Member Directory or choose to hide their profile completely. Your details that appear in the directory are pulled from your profile.

The Member Directory can be viewed in the Club Central section of the website.

2. Make any changes to your selections and click the ‘Save’ button.

The Member Directory settings on your profile can always be accessed by the following pathway:
Member Central > My Profile > My Settings

Explore the features of your new member website including reservations and shopping. Please see the links to online reservation instructions below and stay tuned for more details regarding website features which will be shared shortly.

STEP 4: DOWNLOAD YOUR VC MEMBER APP

After logging in to the member website and updating your profile information, you will be ready to access The Vancouver Club’s first-ever mobile app!

1. On your mobile device, visit the My Vancouver Club app page.

Apple Users:
Click the iOS App Store link below if you are using an Apple device.
‍iOS App Store: Click HERE

Android Users:
Click the Google Play Store link below if you are using an Android device.
Google Play Store: Click HERE

The app will also be searchable on the iOS App Store and Google Play stores within 48 hours. Please search for My Vancouver Club.
‍
2. Select Get (iOS) or Install (Android) and allow the app a few moments to download.

3. When the download is complete, select Open.

4. Log in with your member number and new password.

5. Android Users: Review and respond to the Privacy Policy pop up. If you do not agree to the policy, you will not gain access to the app.

6. Review and respond to the Location Permission pop up. You will still gain access to the app if you do not allow location permissions.

7. Explore the features of the My Vancouver Club app including reservations and shopping. Please see the links to online reservation instructions below and stay tuned for more details regarding app features which will be shared shortly.

Please note that the shortcuts appearing on your home screen may be customized at any time by clicking the pencil (edit) icon on the lower right side of your screen (beside the bell icon).

ONLINE RESERVATION GUIDES

The following online reservations are available through your new app and website: member events, à la carte dining and hotel rooms. Click below to discover how to create and manage your online reservations.

‍Reservation Guides: Website
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Click below to discover how to create and manage your reservations on the VC Member Website.

Reservation Guides: Mobile App

‍Click below to discover how to create and manage your reservations on the VC Member App.